Refund & Return Policy

Last updated Aug 13, 2018

Refund Policy for Purchases Made Through Indian Rain Website

We will refund the money the way the payment was made. If the payment was by Card or Net-Banking, we will make the refund to the Card or Net-Banking account. If the payment mode was Cheque, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 15 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

Returns Policy for Purchases Made Through Website

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days as follows:

Damaged / Defective:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.

Products damaged while being used do not qualify for a refund or replacement.

In case we are unable to replace the damaged / defective product, we will refund your amount.

In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.

Caution: Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

Exclusions:

  • Products damaged or used post delivery acceptance, do not qualify for the Return Policy.
  • We will not be able to accept returns which are not accompanied by the relevant original invoice.
  • Policy shall not be applicable for products where the delivery time has crossed 15 days.
  • Any item that is not in its original condition, is damaged, has missing parts or not complete along with accessories.

As per points mentioned in the exclusion, neither Indian Rain Website nor the stores are liable to accept the product back. Request to cancel the order and refund will not be entertained.

Procedure to return a product:

  • To return the product, please ensure that the product is not used.
  • Please ensure that the product is in its original packaging of the product along with its invoice.
  • Please connect with our customer care via mail, call or feedback within 15 days of having received the product.
  • The customer care team will validate the request by checking the timelines, product applicable for return policy and shall take the request for refund or exchange.
  • The procedure along with vendor shipping address shall be shared, to ship the product back to vendor.
  • The product should be packed in its original packing and the shipping cost has to be borne by customer.
  • Please share the airway bill number with our customer care for records and tracking.
  • The refund process will be initiated once the seller has received the product(s).
  • We will refund the money the way the payment was made.

Return at an Indian Rain Store:

You may contact our Customer Care within 15 days of having received the product and request a return/exchange. The products can be returned to the following Indian Rain address:

M/s. Indian Rain
CD-339, Ground Floor
Sector-1, Salt Lake City,
Kolkata – 700064, West Bengal
India

Once you have approval from Customer Care, you may visit the store and return the products in unused condition, along with the original invoice.

We will not be able to accept returns which are not accompanied by the relevant original invoice.

Returns through Courier Collection:

You may contact our Customer Care within 15 days of having received the product and request a return/exchange. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/ exchange may not be possible.

If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.

Please call us on +91-33-40048344 or mail us at customercare@indian-rain.com if you have any questions.

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